Data Retention Policy

This policy describes how long we retain your data and how we handle deletion requests.

Overview

AceCam® Golf retains personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of data have different retention periods based on their purpose and regulatory requirements.

Retention Periods

Temporary & Session Data

  • Authentication sessions: Temporary session tokens are purged within 15 minutes of expiration
  • Anonymous session cookies: Expire after 30 days of inactivity
  • One-time passcodes (OTP): Expire after 10 minutes and are deleted on use

Financial & Payment Data

  • Bank linking tokens: Temporary bank linking data is purged within 7 days via automated weekly cleanup
  • Transaction records: Retained for 7 years to comply with financial record-keeping regulations
  • Payment card tokens: Stored by our PCI-compliant payment processor; removed when you delete your payment method or account
  • Bank account details: Stored in PCI-compliant vaults; removed upon account deletion or when you remove the payment method

Account & Profile Data

  • User profiles: Retained for the lifetime of your account, deleted upon account deletion request
  • Contest entries & scores: Retained for the lifetime of your account for historical records and leaderboards
  • Notifications: Cleaned daily via automated processes; read notifications are removed after 30 days

Identity Verification Data

  • KYC records: Retained as required by applicable regulations (typically 5 years after account closure)
  • Age verification: Verification status is retained; source documents are not stored

Automated Data Cleanup

We employ automated processes to enforce our retention schedules:

  • Scheduled jobs automatically purge expired session data, temporary tokens, and stale records
  • Notification cleanup runs daily to remove outdated communications
  • Bank linking temporary data is purged on a weekly schedule
  • All automated cleanup processes are logged and monitored

Account Deletion

You may request deletion of your account at any time. When you delete your account:

  • Your profile, preferences, and personal identifiers are permanently deleted
  • Active payment methods and stored bank accounts are removed from our vault systems
  • Contest history is anonymized (scores may remain on leaderboards without identifying information)
  • Financial transaction records are retained as required by law but are no longer associated with your identity
  • The deletion process is comprehensive and covers all associated data across our systems

To request account deletion, use the delete option in your account settings or contact us at privacy@acecamgolf.com.

Legal Basis for Retention

We retain data based on the following legal grounds:

  • Contractual necessity: Data needed to provide the services you signed up for
  • Legal compliance: Financial records required by tax, anti-money laundering, or other regulations
  • Legitimate interest: Fraud prevention, dispute resolution, and service improvement
  • Consent: Marketing communications and optional data sharing (revocable at any time)

Related Policies

For more information about how we handle your data, please review:

Questions About Data Retention

If you have questions about how we retain or delete your data, contact us at privacy@acecamgolf.com.

Last updated: March 16, 2026